Our Policies

Updated 11-22-11

Pricing: Our goal is to offer you the all the items you want at the best and most competitive prices possible, however, prices are subject to change without notice. 

Sales Tax: NJ residents are charged 7% state sales tax

Payment: We accept Visa, MasterCard, Discover, American Express, PayPal, US Postal Money Orders*, and personal checks.*
*Items are held until money order or check clears, this usually takes 2-4 business days

Shipping: You're always welcome to pickup your order at any show we are attending to save on shipping costs. We ship via the US Postal Service First Class or Priority Mail at actual cost dependent on  your packaged order's weight and distance traveled. International orders are always welcome and will ship via insured USPS International Mail.

Special Orders/Reservations: There is no deposit required for special orders or advance reservations/pre-orders, the total balance is due only at the time of your special order or reservation's arrival unless specified otherwise. Custom items, however, do require a deposit. The deposit amount for custom items will be specified in that item's description on the custom trains page and is due when your custom item is ordered with the remaining balance due upon completion and delivery of your custom item.

Returns/Refunds: We want you to be 100% satisfied with your purchase. Please e-mail us or call us if you have any questions, concerns, or problems with your order. All returns and exchanges must be in original condition and must include all manuals, paperwork, packaging and the original sales receipt. The customer is responsible for all shipping & handling costs for returns. Please pack the merchandise carefully as we are not responsible for any lost or damaged items during return shipping. Shipping insurance is recommended. Upon receiving your return, the purchase price minus the original shipping & handling costs will be refunded. Defective items that are covered by a manufacturer’s warranty should be returned to the manufacturer. Please follow the manufacturer's guidelines for warranty work or replacement.